Get in touch with Haus of Shan

Need help or have a question? I'm always happy to help! If you have a question about an order, want to discuss a custom design, or just need a little advice choosing your perfect tumbler, the quickest way to get in touch is through TikTok.

Message me on TikTok: @hausofshan or alternatively you can email: hausofshan@outlook.com

I'll get back to you as soon as possible and we'll be happy to help with anything you need.

Thank you all so much! 🤍

Frequently asked questions:

When will my tumbler be made?

All tumblers are made on live unless stated otherwise. You can request for them to be made off live, just let me know. I will contact you when i will be going live to create your order and if you will be available for it to be made on that specific day. 

Are the tumblers customisable?
Yes! You can choose the tumbler, the glitters, the decals and personal touches for the lid to create a tumbler that is unique to you. Every tumbler is handmade, each one is unique and may have slight differences that make it special.

Can I choose my own decal or design?
Yes - I have a large selection of decals available which you will choose live or over private communication through TikTok or email. I also offer personalised decals where we can create something together with your own pictures! Just ask for more information and I will be happy to help.

Can I put hot drinks in my tumbler?

No. Please do not put hot drinks in your Snowglobe tumblers. Cold only. 

How should I care for my tumbler?

-Not dishwasher safe.

-Please avoid dropping your tumbler as this could damage it. Try and take extra care with your beautiful tumblers.

-If you have chosen a decorative lid, please be extra cautious when washing and taking good care ensuring you don't drop it.

-Avoid extreme heat.

-Not microwave safe.

-Glitter will settle, please shake to activate it again. 

-Clean with warm water only. Gently hand wash with warm water to protect the UV DTF design. 

-Do not shake your lava cups. This will ruin the flow and cannot be fixed once shaken. 

-Do not soak.

-Shake your lava cups every day to keep the flow.

-Do not use harsh chemicals or cleaning materials. 

What is your return policy?
At Haus of Shan, every tumbler is handmade to order with care and attention to detail. Because personalised and custom-made items are created specifically for each customer, we are unable to accept returns or exchanges for change of mind or incorrect choices once your order has been started.

What if my item arrives damaged?

If your item arrives damaged, or if there is an issue with your order, please contact us within 24 hours of receiving your parcel with photos and details of the problem. We will assess each case individually and where possible, we will repair the item. If a repair is not possible, we will replace it with a similar item of equal value. Please note that handmade items may have small variations, making each creation unique. These small differences are part of the handmade process and are not considered faults.

What is the turnaround/processing time for orders?

Turnaround time is usually 3-5 days.

Snow globes need to degas once they have been made which is usually between 3-5 days. Once this has been done I aim to ship 1-2 days afterwards.

We want every customer to love their Haus of Shan tumbler, so if you have any questions before ordering, please get in touch and we will be happy to help with anything you need. 

Contact us

Hand made with love, for you 💕

Every Haus of Shan creation is made with care, and i want you to feel confident and excited about your order from the moment you place it. Thank you for supporting my small business - it truly means so much. 

Shan x